Cutting Edge warranty: how to tell if your cabinet door is covered
Do you have a defective cabinet door? Read this article to learn three questions you can ask yourself to tell if you can get a replacement door under warranty.
You are probably reading this article because you have a defective cabinet door. There are likely many questions running through your mind, but the main one is:
Is my cabinet door covered under warranty?
When you need to contact our team for information, it takes time. And we all know that time is money. So, is there a way for you to quickly tell if the Cutting Edge warranty policy covers your defective piece?
We understand how frustrating it is to have a cabinet door or kitchen component that just isn’t correct. That is why all cabinet doors from Cutting Edge come with one-year warranty coverage against manufacturing defects.
We want warranty orders to be hassle-free to save you time and stress. One way for us to make your job easier is to give you the information you need to determine if you will need to pay for the replacement piece.
In this article, you will learn how to tell if our warranty policy covers your defective cabinet door. You will also discover the three questions you can use to determine if we will cover the cost of the replacement piece.
3 main Cutting Edge warranty requirements
Your cabinet door must meet a couple of requirements before we can replace it under warranty.
- First, your cabinet door must be less than one year old.
- Second, the reason you need it replaced must be either a manufacturer defect or another defect that falls within our warranty policy.
- Finally, the cabinet door must not void the warranty policy.
Is this creating more questions for you? Let’s get into the details of these requirements!
Your cabinet door must be within the one-year warranty policy
If you ordered your cabinet doors from Cutting Edge Doors & Woodworking, they have a one-year warranty against manufacturing defects.
What is the one-year time frame?
The one-year time frame starts when the cabinet door leaves Cutting Edge. You can find that date on your invoice.
You might be wondering, ‘Why only one year?’
Most cabinet door issues occur within the first year as they adjust to the climate. After one year, any changes or damage you notice are more likely to be normal wear and tear than manufacturing defects.
However, our team does make exceptions for issues outside of the one-year range that are manufacturing defects. If your cabinet door is older than one year and you feel like the issue you noticed is a manufacturing defect, you can contact our team with the details.
What does the warranty policy cover?
Cutting Edge’s warranty policy covers all manufacturing defects.Those are mistakes that occur in manufacturing or natural defects in the wood that our team should remove while making your cabinet doors. Manufacturing defects include warp or twist (wood movement), incorrect or inconsistent profiles, doors built incorrectly, and more.
The warranty policy also covers freight damage with a couple of requirements. Despite our best efforts to keep your cabinet doors safe during shipping, some shipments still get damaged.
If the package is visibly damaged, you need to take pictures of the damaged package before you open it. You also need to take pictures of the damaged pieces as you open the package.
Within 24 hours of receiving the shipment, you must send the pictures and sizes of any pieces we need to replace. Without this information, our team can’t submit a freight claim, and you may have to cover the cost of the replacement pieces.
What voids or limits the warranty?
Our warranty policy does not cover your cabinet doors if the construction method or another detail voids or limits the warranty.
Because wood is a biotic product, it moves over time. For this reason, we only warranty cabinet doors that can be considered stable in the long term. Some construction methods and door style selections can reduce the stability of your cabinet doors.
For example, the stability of your cabinet door is compromised if:
- You choose to have a door 43” or taller built without a center rail. Doors that are over 43” tall are inherently unstable. Adding a center rail usually adds enough support that we consider the door stable again.
- You want to have a door 30” or wider built without a center stile. Again, doors that are over 30” wide are unstable. Adding a center stile adds support and increases the door’s stability.
- You select a door style or profile combination that is not stable. For example, fluted doors (like the picture shown to the right) over 16” wide are not stable. This is because this door style has a solid wood center panel, but the construction method does not allow enough room for the panel to expand. If this type of door is placed in a high-humidity environment, the panel will expand too far and break the outer frame.
Decisions you make after ordering the doors can also void the warranty policy. For example, your order will have no or limited warranty coverage if:
- You paint or stain solid wood center panels. Solid wood moves, shrinks and expands as the humidity changes. This type of movement can damage a painted finish or expose unfinished wood.
- You stress-test the cabinet doors in any way before installing them. Stress testing includes bending the doors to test the joints or exposing the cabinet doors to high or low humidity or temperature.
- You leave the doors too long before finishing them. Again, solid wood cabinet doors move as the humidity and temperature change.
Our cabinet door skids are well sealed to reduce the amount of moisture that can get into the cabinet doors. As soon as you open the skid, that seal is gone, and the cabinet doors will begin adjusting to the new humidity level.
The sooner you get a coat of finish on the doors, the better – the finish seals the cabinet doors and reduces the effect humidity has on them. We recommend you have the first coat of finish on your cabinet doors within 24 hours of opening the skid.
Any of these choices affect the long-term stability and durability of your cabinet doors, limiting the warranty. It’s important to note that our warranty policy is usually limited, not voided. In most cases, we only void specific portions of the warranty policy.
For example, if your cabinet door is over 43” tall and doesn’t have a center rail, you can’t get a warranty replacement for a warped door. However, if the door has the wrong inside profile, it will be covered under warranty.
How to tell if your cabinet door meets the warranty requirements
Now that you know what requirements your cabinet door has to meet, you need to know how to tell if it’s covered under warranty.
There are three questions you need to ask yourself to decide if your cabinet door is covered under warranty. You will need a copy of your invoice to answer the second and third questions.
1. Do you need the piece replaced because of a manufacturing defect or shipping damage?
- If you answered this question with a ‘NO,’ your cabinet door is not covered under warranty.
2. Does your order fall within the one-year time range?
- Find the invoice date on your order. If the current date is more than one year beyond that date your cabinet door is not covered under warranty.
- If you answered this question with a ‘NO,’ your cabinet door is not covered under warranty.
3. Is there a note saying that the piece has no warranty?
- This will be noted in either the Comments or Custom Info sections. EG: No warranty against warp/twist
- If you answered this question with a ‘YES,’ your cabinet door is not covered under warranty.
Or, send our team the door size, invoice/order number, and why you need the piece replaced. We will review your request and confirm if we will cover the replacement piece under warranty.
Next step: learn how soon warranty orders ship
At the beginning of this article, you had a defective cabinet door or kitchen component and weren’t sure if you would have to pay to replace it.
After reading this article, you know the three questions you need to ask to tell if we will warrant your replacement piece. You also know how to find the necessary information to answer those questions.
Now what? Learn how soon warranty or replacement doors ship and what can cause delays.
