Privacy Policy
See how Cutting Edge protects your data and uses cookies, CRM tools, and analytics while keeping your privacy.
Your privacy matters to us. Please read this Privacy Policy carefully before using the www.cuttingedgeinc.ca website operated by Cutting Edge Doors & Woodworking Ltd. This policy explains how we collect, use, and protect your information when you visit our website or use our services.
By using our website, you agree to the terms in this policy. If you disagree with any of these terms, you do not have permission to access or use our website.
Information Cutting Edge Collects
We collect different types of information, including:
| Type Of Information | Examples |
|---|---|
| Contact Info | Your name, email address, and phone number |
| Billing/Shipping Info | Address for invoicing or order delivery |
| Device Info | IP address, browser type, device ID |
| Usage Data | Pages visited, time spent on site, links clicked |
| CRM Data | Soft neutrals like white, grey, black, and taupe |
| Cookies | Small files used for analytics and ad tracking |
We may collect this information when:
- You fill out a form or sign up for updates
- You place an order or create an account
- You browse or interact with our site
- You respond to emails or SMS from us
How We Use Your Information
Cutting Edge uses your personal information to:
- Provide and improve our services
- Respond to your questions and requests
- Send updates, quotes, and promotions
- Track website performance using tools like Google Analytics and HubSpot
- Help you book appointments or demo calls
- Keep our site safe and running smoothly
We collect and process your information only when we have a legal basis to do so, including your consent, to perform a contract, or to comply with legal obligations.
Cutting Edge May Share Your Information
We share data only when needed, and only with trusted partners who help us run our business:
| Shared With | Reason For Sharing |
|---|---|
| CRM tools (e.g., HubSpot) | Manage our communication with you |
| Email tools | Send newsletters and updates |
| Calendar tools | Book appointments or calls |
| Analytics tools (e.g., Google Analytics) | Understand how our website is used |
| Web hosting and security tools | Keep our website safe and live |
We do not sell your personal information. However, your data may be stored or processed outside Canada, including in the United States, where our service providers operate. These locations may have different data protection laws. By using our website, you consent to the transfer of data.
How We Protect Your Data
We take steps to keep your data safe, including:
- SSL encryption (for secure browsing)
- Limited access only to staff who need it
- Regular software updates and security checks
- Secure password practices
- HubSpot’s built-in privacy and security tools
How Long We Keep Your Info
We keep your data only as long as we need it to:
- Provide service
- Stay in touch with you
- Meet legal or tax requirements
If you want us to delete your data, notify our team (see “Your Rights” below). If you request deletion of your data, we will securely erase it unless we are legally required to keep it.
Your Rights
Your rights regarding your personal data vary depending on your location and the applicable privacy laws.
Your Data Rights (Canada + GDPR)
Depending on where you live, you may have the right to:
- Access the personal data we have about you
- Ask us to correct or update it
- Request that we delete your data
- Withdraw your consent at any time
- Lodge a complaint with a privacy regulator
- Know if your data is used in automated decisions or profiling
- Request a copy of your data to send to another provider (data portability – EU/UK only)
To request any of the above, email: orders@cuttingedgeinc.ca. We’ll respond within 30 days, as required by law.
If you are located in the EU or Quebec, and your request relates to your region’s privacy rights, we will follow all applicable GDPR or Law 25 obligations.
International Visitors
If you’re visiting from the European Union, UK, or Quebec, we honour your region’s privacy laws (GDPR and Law 25). Your personal data will only be collected:
- With your consent
- When necessary to fulfill a service
- When required by law
You may contact us at orders@cuttingedgeinc.ca for any inquiries about how your data is handled in accordance with your regional laws. If necessary, we will connect you with our appointed data protection contact.
Cookies and Tracking
We display a cookie consent banner when required. You can accept or decline non-essential cookies at any time. Cutting Edge uses cookies to:
- Remember your preferences
- Analyze how you use our site
- Show relevant ads on social media or other websites
You can turn off cookies in your browser settings, but this may impact the site’s performance.
Children's Privacy
Our site is for adults. We don’t knowingly collect data from anyone under 18.
Third-Party Links
Sometimes we link to other websites (like manufacturers or partners). We are not responsible for how they handle your data. Please check their privacy policies before sharing information.
Who Can Use This Site
To use our site or services, you must:
- Be 18 years or older
- Use the site for lawful purposes
- Not attempt to copy, hack, or misuse content or systems
Content Ownership
All images, logos, product descriptions, and text on this site belong to Cutting Edge unless otherwise noted. You may not reuse, copy, or modify our content without permission.
Limitation of Liability
We continue to update our website to maintain accuracy. However, we’re not responsible for:
- Temporary outages or technical issues
- Errors in pricing or product info
- Any damages from using or relying on our site
Account Use
If you create an account with us, you’re responsible for:
- Keeping your login details safe
- Not sharing your access
- Letting us know right away if something looks off
We reserve the right to suspend or delete accounts if needed.
Do Not Track
Some browsers let you set a “Do Not Track” (DNT) signal. Our website currently does not respond to DNT requests.
Updates to This Policy
We will update this policy as needed. When we do, we’ll post the changes on this page with a new “last updated” date.
If you have questions about this policy or how we use your information, email us at: orders@cuttingedgeinc.ca