How to Order Warranty Cabinet Doors from Cutting Edge
Updated August 21, 2024
You can order warranty cabinet doors from Cutting Edge in two ways: online or by contacting our team. Find out how easy it is to order warranty doors online.
We’ve all been there – you place an order and then wait eagerly to receive your shipment. But what if you open that box and find something wrong? Maybe the contents are damaged or aren’t even what you ordered. It’s frustrating, right?
Now, you’re stuck with a product you can’t use and the extra hassle of dealing with a warranty claim.
We get it. Sometimes, your cabinet doors arrive in less-than-perfect condition despite our best efforts to prevent damage and avoid mistakes. When that happens, you have to submit a warranty order. We know your time is precious, so we’ve developed two easy ways to make the warranty process quicker and easier for you.
Once you’ve finished reading this article, you’ll have two ways to get our team the information we need so we can get you the warranty replacements quickly.
Option 1: Submit a Warranty Order Online
The first method we will look at utilizes our online ordering software.
You need access to your customer account to submit a warranty order online. Don’t have access? Ask our team to set up your customer account so you can sign in.
Step 1: Sign In
Sign in to your customer account on our online ordering system.
Step 2: Find the Original Order
Search for your original order using the search bar at the top right of the page. You can search for the order number on your invoice or the job name or number you provided.
Step 3: Find the Piece(s) You Need Us to Replace
Open the order up and ensure the piece you need to have replaced under warranty is on that order.
If you are unable to find the correct item, the piece may be on another order. Search again, and see if multiple orders have that reference number or name.
If you are still unable to find the correct size, the piece may have been ordered wrong originally. If that’s the case, you can either place a new order for the correct size or continue with the following steps.
Step 4: Request a Remake
Click ‘Request a Remake’ at the bottom right-hand side of the page. This will load a new page.
Step 5: Choose the Piece(s) You Need Us to Replace
Find the piece you need to have replaced, and enter the quantity. Then, tell us why you need it remade in the ‘Reason for remake’ box.
If you need a piece that is incorrect on the original order, enter the correct dimensions and other details in this box so our team knows what you require.
If you need multiple pieces remade from the same order, continue entering the quantity and reason for remake for each item. Once you have selected all the items that you need us to replace, move on to the next step.
Step 6: Submit the Remake Order
Scroll down to the bottom of the page, and select ‘Submit remake order’. This will load a new page showing only the sizes you selected.
Step 7: Review the Remake Order
Double-check the order to ensure you selected all the correct quantities and sizes. You should also make sure the shipping address is correct.
If everything is correct, move on to step 8.
If there is a mistake in the sizes you have selected, you can choose ‘Cancel Order’ at the bottom right-hand side of the page and start over. Or, send our team an email explaining the mistake and we will correct it for you.
Step 8: Save (Submit) the Remake Order
At the bottom right-hand side of the page, click ‘Save’. This will submit the remake order to our team for review.
Watch the video below to see how to submit a warranty order for cabinet doors from start to finish.
Option 2: Email or Phone the Cutting Edge Team
The second option is to either send us an email or call in with the following information:
- The original order number or job name
- The ID number of the original piece
- The size
- The reason you need it replaced
- Any additional information, like a requested ship date or a new shipping address
On the right, you can see an example of a warranty request email.
And that’s it! Two easy, stress-free ways to order warranty cabinet doors.
What Happens After You Order Warranty Cabinet Doors
Once you have submitted your remake request using either of these methods, our team takes over. If we have any questions about the reason for replacing the piece, we will contact you for more information.
Our team will notify you if the remake order you have submitted is not covered under warranty. This can occur if the order is over the 1-year warranty period or if the original piece was not covered under warranty.
In most cases though, we process warranty orders immediately without any question and ship them to you as soon as possible.
Our team aims to ship replacement orders within five business days of receiving the replacement request. This lead time can change depending on the door style or if you ordered finished doors.
As soon as the remake order is scheduled for production, you will receive a notification email that includes the date your order will ship from our facility.
It Should Be Easy for You to Order Warranty Cabinet Doors
When you started reading this article, you needed a defective item replaced and weren’t sure how to request a replacement. You felt stressed and frustrated because you received a damaged or incorrect item and needed a solution.
Now, although you still have a defective item, the stress is gone. You have two easy ways to submit a warranty order and the confidence that we will get the replacement piece to you as soon as possible.
All that’s left to do is request your contractor account so you can submit your warranty order online. We’ll take care of the rest!
