Shipping Policy for Cabinet Doors From Cutting Edge
Orders for cabinet doors, drawer boxes, and other products with a subtotal over $1000 ship free to standard locations. Check Cutting Edge’s shipping policy for details on timelines, locations, and potential additional fees.
Shipping Cabinet Doors: Costs, Standard Destinations & What to Expect
As a trusted installer, getting cabinet doors on time is key to keeping your projects on schedule. When you order cabinet doors from Cutting Edge, orders over $1000 subtotal ship free to standard locations. If your order is under $1000 subtotal or shipping to a non-standard destination, we add freight charges to your invoice upfront so there are no surprises.
Keep reading to find:
- Accessorial Charges -
Accessorial Charges Get Added While Cabinet Doors Are in Transit
Even if your order qualifies for free shipping, the carrier may apply additional fees known as accessorial charges. These charges depend on specific delivery requirements. Cutting Edge does not cover accessorial charges.
Shipping companies add accessorial charges for services beyond standard delivery. Some common examples are using a power tailgate, carrying packages in, or delivering to residential addresses. It’s difficult to estimate these costs in advance because shipping companies add these fees after they complete the delivery. Plus, accessorial charges often rely on a shipping company employee checking a box – so they don’t always apply.
To maintain transparent and accurate pricing, we invoice any accessorial charges applied to your shipment separately. We charge you the exact cost the carrier charged us – no markups, no profit.
Common Accessorial Charges and the Approximate Cost
The actual cost of accessorial charges can vary depending on the carrier used to deliver the shipment to your location. Below is a list of the most common accessorial charges with an estimated cost.
Call Before Delivery - $38.70+
A call before delivery fee is applied when the company is requested to notify the receiver when a shipment will be delivered. The company will provide an estimated time range. The shipping company will also charge you a Delivery by Appointment fee if you request a specific delivery time during this notification call.
Carry-In Delivery - $69.00+
This fee is applied when the delivery driver has to carry a shipment from the truck to the building. The cost will increase depending on the weight of the shipment, at a rate of $7.40 per pound. The maximum charge for a carry-in delivery fee is $348.15.
Delivery by Appointment - $63.85+
A delivery-by-appointment charge is applied when a shipment has a specific delivery date and time requested.
Delivery Detention (With Power) - $50.35+ per 15 minutes
All deliveries are allotted an average amount of time for unloading, usually 15 minutes. The shipping company will charge you this fee if you take longer than 15 minutes to unload the shipment. The charge will increase every additional 15-minute period the driver has to wait. For example, if it takes 45 minutes to unload a shipment, the fee will be at least $100.70.
Power Tailgate - $35.00+
This charge is applied when the delivery driver uses the liftgate at the back of the truck to deliver a shipment.
Re-consignment - $100.75+ per Request
A re-consignment fee is applied when an address change or delivery location is changed once the shipment is in transit.
Re-delivery - $100.75+
A re-delivery fee applies if there is no answer at the delivery location, the receiver asks the driver to deliver the shipment at another time, or the driver can’t reach the delivery location. This fee increases by $8.20 per pound to a maximum fee of $359.25.
Residential Delivery/Private Residence- $91.90+
This charge is applied when the delivery location is in a residential zoning area or is a gated/private residence.
Rural Route - $91.90+
This charge is applied when the delivery location is outside the nearest town limits.
Storage Fees - $46.85+ per Day
Storage fees are charged when a shipment sits at a depot for more than 24 hours. This charge increases by $1.70 per pound and there is no maximum fee.
- Freight Damage -
What If Your Cabinet Doors Get Damaged In Transit?
Despite our best efforts to package your cabinet doors and other products securely and safely, damage can still occur in shipping.
If your shipment has visible damage, you must show the driver the damage and make sure they record the shipment as damaged. Our team requires pictures of the outside of the package(s) showing the damage. In addition, we need a picture of each damaged part as you open the shipment up. Our team requires these pictures and the sizes of any damaged parts within 24 hours.
Without this information, we may not cover damaged pieces under warranty because our team cannot submit a freight claim.
If your shipment has no visible damage on the exterior, but the parts are damaged, you must take pictures of the damaged parts. These pictures and the sizes of all damaged parts need to be sent to our team as soon as possible.
We will replace any freight-damaged parts as soon as possible. If our team files a freight claim, the replacement pieces will ship as soon as they are complete, regardless of the freight claim status.
- Standard Destinations -
Your Cabinet Doors Ship to Many Destinations Across Canada
Cutting Edge will cover the shipping costs if your location is one of our standard destinations and the subtotal is over $1000.
Below is a list of standard destinations for each province. If you don’t see your location on this list, we recommend you contact our team for an estimate of shipping costs to your location.
If your location is not on our standard destinations list and your order subtotal is over $1000, we will cover shipping costs up to $250. However, once your order is over the $2500 subtotal, we cover shipping costs up to 10% of your subtotal. For example, if your order subtotal is $3500, we cover shipping costs up to $350. If the shipping costs exceed the amount we cover, we will put the remaining costs on your invoice.
Standard Destinations In Alberta, Canada
Airdrie
Alhambra
Barrhead
Black Diamond
Bonnyville
Bow Island
Brooks
Brosseau
Calgary
Camrose
Coaldale
Cochrane
Cold Lake
County Of Barrhead
Edmonton
Fort McMurray
Grande Prairie
Hanna
Hussar
Hythe
La Crete
Lacombe
Lethbridge
Linden
Lloydminster
Manning
Medicine Hat
Pickardville
Ponoka
Provost
Rainbow Lake
Red Deer
Rocky Mountain House
Spruce Grove
St Paul
Tofield
Two Hills
Vegreville
Vermilion
Wainwright
Wembley
Westlock
Standard Destinations In British Columbia, Canada
Standard Destinations In Manitoba, Canada
Altona
Brandon
Macgregor
Petersfield
Swan River
Winkler
Winnipeg
Standard Destinations In Ontario, Canada
Mississauga
Toronto
Standard Destinations In Saskatchewan, Canada
Carlyle
Dalmeny
Delisle
Dinsmore
Eston
Fort Qu’Appelle
Furdale
Hague
Humboldt
Kindersley
Limerick
Lloydminster
Lucky Lake
Maple Creek
Martensville
Milestone
Montmartre
Moose Jaw
Moosomin
North Battleford
Oxbow
Prince Albert
Regina
Saskatoon
Swift Current
Warman
Welwyn
Weyburn
Whitewood
Wolseley
Yorkton
- FAQ SECTION -
FAQs About Shipping Cabinet Doors, Drawer Boxes, and more
You may still have some questions about our freight policy. We will do our best to answer the frequently asked questions below. However, if you don’t see the information you are looking for, contact our team:
Phone: 1 (800) 267 6662
Email: orders@cuttingedgeinc.ca
Can I ask your team to ship my order using my preferred carrier?
We only ship orders using the carriers we have set up. If you want to use a different carrier, you must arrange the shipping and have the shipping company pick your order up from our shop. If you choose to arrange the shipping, please notify our team to confirm when your carrier will arrive at our shop. Your carrier can pick up shipments between 9:00 am and 11:00 am on weekdays.
Can I request you use a specific shipping company for my orders?
While you can’t request any shipping company, you can request one of our standard shipping companies. If the shipping company you request is much more expensive than the option we recommend, we will charge you the additional shipping fees.
Which carriers does Cutting Edge use?
Small orders (less than 15 pieces and with no piece(s) longer than 36") ship by Canada Post, Purolator, or Loomis/DHL. Large orders (more than 15 pieces, or with a piece longer than 36") ship by Jay’s Transport or Manitoulin Transport. Our team will choose the shipping option based on your location, preference, and shipping costs.
Can I combine multiple orders to get over the $1000 threshold?
Absolutely! Just let us know which orders you want us to ship together, and we’ll look after the rest.
Can I get an estimate of the accessorial charges that might apply to my shipment?
Yes, you can request our team estimate the accessorial charges that might apply to your shipment. However, we can't guarantee an accurate estimate because accessorial charges are hard to predict.
How can I avoid accessorial charges?
One of the best ways to avoid accessorial charges is to choose to pick up your shipment from a nearby depot. However, storage fees can apply if you don’t pick up your shipment from the depot within 24 hours of their notification call. Storage fees are a minimum of $34.60/day.
Some other options are:
- Ensure you have a forklift at your site and an operator available when you know a shipment has left our shop. We will notify you and provide a tracking number when your shipment leaves.
- Make sure your delivery address is within a commercial zoning area.
- Relay any changes to your delivery address to our team immediately.
My order subtotal is almost $1000 - can you just remove the shipping charges?
We have to draw the line somewhere, so we require the subtotal to be over $1000. However, you could consider adding sample doors to your order to get over the $1000 threshold!
My order subtotal is over $1000 - why did you charge an accessorial fee?
We cover the freight costs, not the accessorial charges. Any accessorial charges will get passed on to you on a separate invoice.
Can I get my location added to the standard destinations list?
You can request our team consider adding your location to the standard destinations list. However, your requested location must meet a few requirements before we can make it a standard destination.
First, we must ship to that location frequently - at least two or three times a month. Without frequent shipments to your location, we cannot get a guaranteed freight rate from a shipping company.
Second, your destination must be near a route currently used by one of the shipping companies we use. If the location you request is off the beaten path, we cannot meet the third requirement.
Third, the guaranteed freight rate we receive from a shipping company must be no higher than $250 per average shipment.
We will add your location to the standard destinations list if it meets all three requirements.