What Questions Should You Ask Before Ordering From Cutting Edge Doors?
Ask these questions before ordering from Cutting Edge Doors to avoid cabinet door delays, errors, and confusion
At A Glance
What Questions Should You Ask Before Ordering From Cutting Edge Doors?
Before ordering from Cutting Edge Doors, ask about sanding specs, standard profiles, wood grades, hinge drilling, shipping, rush orders, payment steps, online pricing, and warranty support. These questions help you understand what is included, what must be requested separately, and how your order moves through quoting, approval, production, and shipping.
You’re thinking about ordering cabinet doors from Cutting Edge Doors. Before you send sizes or approve a quote, you need clear answers. What sanding specs are standard? What profile will your doors have? Is hinge drilling included? How does freight work? When does your order enter production?
We are Cutting Edge Doors & Woodworking, a cabinet door supplier based in Maple Creek, Saskatchewan. Our team produces cabinet doors, drawer fronts, drawer boxes, and custom wood components for cabinet makers and contractors across Canada. After more than 20 years in business, we have learned that most order problems stem from unclear specs, missing details, or different supplier defaults. Because we work with hundreds of new customers each year, we often see the same points of confusion come up.
By the end of this article, you will know which questions to ask before ordering from Cutting Edge Doors so you can avoid common problems. You’ll learn:
- What sanding specs are standard
- What door profiles and grain directions are used
- How wood grades affect the final look
- Whether hinge drilling is included
- How shipping and freight are handled
- How rush orders work
- What happens before your order enters production
- How you can get a price online
- What happens if you have a problem with your order
- How to tell whether Cutting Edge is the right supplier
10 Questions You Should Ask Cutting Edge Doors Before Ordering
Ordering cabinet doors is not just about sending sizes. Every cabinet door supplier has its own standards, and those standards may not match the standards of the supplier you used before.
That is why these questions matter. They help you fairly compare cabinet door suppliers, confirm what is included, and avoid surprises after your doors are already in production.
Regardless of who you’re currently ordering your cabinet doors from, asking Cutting Edge the following questions will help you avoid the common problems.
1. What Are Your Standard Cabinet Door Sanding Specs?
At Cutting Edge, wood cabinet doors are sanded to 180-grit, while MDF cabinet doors are sanded to 400-grit. We do not break sharp edges unless you request it.
The sanding grit matters most when ordering wood doors because it affects how the stain soaks into the wood. For example, 220-grit may sound better than 180-grit, but it can stop the stain from soaking in.
2. What Are Your Standard Door Profiles And Specs?
At Cutting Edge, standard cabinet doors are ¾” thick. We default to a square outside profile (profile #75) unless you request another option.
Panel grain direction is also worth confirming. At Cutting Edge, cabinet doors come with vertical grain centre panels, while drawer fronts come with horizontal grain centre panels. Some door suppliers default to vertical grain on all items, which can change the finished look.
3. What Wood Grades Do You Offer For Cabinet Doors?
Most cabinet door suppliers use some version of select, standard, builder, knotty, rustic, and paint grade. The challenge is that these names do not always mean the same thing.
At Cutting Edge, we recommend select grade wood for light stain, clear lacquer, and whitewash finishes, and standard grade for medium- to dark-stained finishes. Some suppliers call their equivalent to our standard grade ‘select’, making quotes hard to compare.
Knotty and rustic can also confuse. At Cutting Edge, knotty has less character than rustic, while rustic has more natural variation.
4. Do Cabinet Doors Come With Hinge Drilling?
Most cabinet door suppliers (including Cutting Edge) do not include hinge drilling unless you request it.
When you ask about hinge drilling, confirm the cup size, setback, hinge brand, and drilling layout. These details help make sure the doors work with your hardware system.
5. How Does Shipping Work?
At Cutting Edge, we prepay and arrange freight, then include those costs in your quote. Some suppliers do not include freight because they expect you to arrange shipping yourself.
Neither approach is wrong. However, a quote without freight may look cheaper at first, but the total cost can change once shipping is added.
Shipping also affects your schedule. At Cutting Edge, our goal is to ship 95% of orders on time, while our current average is 83%. We share both numbers because your install date matters, and you need a realistic view before you plan around it.
6. Do You Offer Rush Orders For Cabinet Doors?
At Cutting Edge, we ship most rush orders (including remakes) within 3–5 working days. However, custom orders and finished orders can take longer because they need more steps.
You should also confirm the rush capacity when you place the order. A supplier may offer rush orders, but that does not mean they can accept or meet every rush request.
7. What Is Your Ordering Process?
At Cutting Edge, we need signed confirmation and at least a 50% deposit before we schedule your order into our production line. Once your order is ready to ship, we require the remaining balance before shipping.
Confirmation timing depends on how you place the order. If you submit your order online, you receive confirmation immediately. If our team enters the order for you, we aim to send confirmation by the end of the day (providing we receive the order by 1 PM).
8. Can I Price Out My Cabinet Doors Online?
Cutting Edge offers you the ability to price (and order) your cabinet doors online. This option helps you build quotes faster, allowing you to enter your own specs and see how changes affect the price. It also reduces back-and-forth emails, which can reduce the likelihood of entry errors.
This is helpful when you are pricing a job for your customer. You can compare wood species, profiles, and quantities before ordering.
9. What Happens If There Is A Problem With My Order?
Even with a clear process, issues can happen. A piece may be damaged in transit, a detail may need review, or a replacement may be needed.
At Cutting Edge, most communication should go to the Orders Desk at [email protected]. Several team members monitor this email, and can help you with remake orders. When needed, they will escalate your request to the sales manager.
Cutting Edge aims to offer a hassle-free warranty, meaning once you tell our team there’s an issue, we resolve it as quickly as possible. Depending on the issue, our team may require photos (or a door) sent back, but once we have the necessary information, we usually ship replacement items within 3-5 working days.
10. When Is Cutting Edge Not The Right Door Supplier?
Cutting Edge may not be the right fit if you want to order with minimal communication. It may also not be the right fit if you need a supplier to guess specs from limited information.
Custom cabinet doors need clear details, including sizes, profiles, grades, grain direction, drilling, and shipping expectations. That process takes time, yes, but it helps reduce mistakes later.
Cutting Edge may be a good fit for you if you want a cabinet door supplier that confirms details and works through the order with you.
Ask The Right Questions Before You Order
At the end of the day, most cabinet door order problems come from missed details. You may be trying to avoid delays, protect your installation date, or ensure your customer gets the look they approved. Now you know the main questions to ask Cutting Edge Doors before ordering, including questions about sanding specs, profiles, wood grades, hinge drilling, freight, rush orders, payment steps, pricing, and support.
Your next step is to learn how to price out your cabinet doors online. Cutting Edge Doors & Woodworking helps contractors and cabinet makers order cabinet doors, drawer fronts, drawer boxes, and custom wood components with a clearer process. When you ask better questions at the start, you can avoid confusion, keep jobs moving, and protect the reputation you have worked hard to build.
